Welcome to the Wireless Club
Welcome to Flex Mobile! We’re so excited to have you on board. Get ready to experience a connection like no other — one that’s personal, rewarding, and designed to make your life easier. Let's get started!
How Do I Get Started?
Follow these easy steps to activate your Flex Mobile membership.
TRANSFER
Transfer Your Number
Transferring your number is a breeze! Keep your current carrier active, and follow these steps:
- Return to your Flex Mobile My Account dashboard.
- Click "SIM Service" on the left-hand menu.
- Click "Transfer My Number".
- Enter the required information, including account number and PIN from your old carrier. To find your SIM PIN, you can usually access it through your phone carrier's online account portal.
- We will initiate the transfer and your number will be switched over to Flex Mobile in just a few hours.
If you'd prefer a new number, feel free to skip this step, and we'll assign one to you right away!
ACTIVATE
Activate Your SIM
With your number transferred, it's time to activate your SIM!
- Return to the SIM Service page in your Flex Mobile My Account.
- For eSIM customers, click "View eSIM activation code" and follow the prompt on screen to activate your new eSIM
- For physical SIM customers, insert your SIM using these instructions and follow the prompts on your device.
REDEEM
Redeem Your Welcome Bonus
Your number is transferred, your SIM is activated - now let's get you some free rewards!
- Check your email for a welcome message from Flex Mobile Rewards.
- Click "Create Account" and follow the steps to create your free rewards account.
- Browse the rewards portal and start earning rewards points for becoming a customer!
FAQs
How long does the number transfer take?
The transfer typically takes less than 30 minutes, but it can take a couple hours in some cases. You’ll be notified when the process is complete, but feel free to contact support at any time during the transfer.
What if I don’t have my account number or PIN?
If you don’t have your account number or PIN, you can contact your previous carrier’s customer service to retrieve it. Or better yet, reach out to our support team and they will help you with the process! Without this information, we won't be able to complete the transfer.
What happens to my current carrier’s plan during the transfer?
In most cases, your current carrier’s service will be deactivated once the transfer is complete. Please wait until your number is fully transferred before using your Flex Mobile service. We recommend confirming with your current carrier after the number transfer process.
Can I activate my Flex Mobile service without transferring my number?
Yes, you can skip the transfer step and still activate your Flex Mobile account with a new number. Simply choose that option during setup.
What should I do if I have trouble transferring my number or activating my account?
If you have trouble with any steps along the way, our support team is here to help! Simply click on the "Contact Support" button in the bottom left of your My Account.
Flex Mobile has been absolutely terrific for me. Unlimited talk text and data for the low monthly rate has enabled me to be just as mainstream as anybody and without affecting other important bills I have to pay. The service is always excellent and the customer service is second to none as well.
I love the flex rewards mobile program! It is fun, rewarding and definitely useful. Thank you so much for this reward program.
My experience with flex mobile has been great! The service is great and affordable! I love it!
I really enjoy flex I have not had any issues with my phone service no cutouts no loss of service it's great anywhere I go I would highly recommend it
I love their service and rewards
I appreciate the fact that this company is fast at responding to any issues that I have. I also love the fact that they are always ready to lend a helping hand.
Great service, plans, customer service!!! Satisfied customer will be staying for many to come
I do enjoy flex mobile, they are always on top of issues that I have, prices are reasonable for plans, and the best customer service
It's affordable, the coverage for service is just as good if not better then any other company, the people are friendly and the Internet works all month no matter how many gigs are included with your plan.
Love my experience herea Great customer service, friendly & great service! Never had any problems! 🙏🏽💯
The Flex Mobile company has came a long ways from the time they started to present time now and it's nice to see this. I love being a Flex Mobile customer.
It's affordable and customer support is always a great help .